FAQs

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Shipping & Returns

Shipping & Returns

Subject to availability we aim to ship your order by 10 pm Morroco time on the same working day or the next working day if your order is placed after this time. Handmade items will take a minimum of 2 days before they are shipped. You will receive a confirmation email when your order is dispatched. If you do not receive one, please get in touch.

Although we will do everything we can to ensure your order is delivered on time, Stitch is not liable for delays beyond our control.

Shipping Outside Morroco

International shipping is available to Europe, the US, Canada, Australia and New Zealand. All items are tracked.

Exchanges

Please read the below info for exchanges. If you would like a different product please send your item back for a refund and then re-order.

For Exchanges please pop a note inside the parcel with:

Your name, The product name, size and colour you would like to us to send you. If we have the item in stock we will send the new item out to you. If we don’t have it in stock we will refund you and you can re-order when it is back in stock.

You get 30 days from the date you receive the item for a full refund or exchange. We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception.

Please be sure to return your items in the same condition as you received them if they come back looking worn (eg. screwed up in a ball) we will assume they have been worn and won’t be able to process a refund or credit note.

Expected delivery times and prices

Europe: 3-5 working days, DHL
US and Canada: 5-7 working days, DHL
Australia and New Zealand: 5-8 working days, DHL

Customers are responsible for payment of any local customs and duties. We suggest that you check with your Government with regards to any fees that you may incur.

Returns

All returns are at the customer’s expense. Zenkesh cannot be held responsible if items do not reach us so we encourage all customers wishing to return or exchange an item to send by recorded delivery.

We can’t accept returns or exchanges for custom or personalized orders .

We offer a generous 30 days for a Refund or Exchange. If you would like to exchange it must be for the same item in a different color or size.

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